Common FAQ'S
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Call or Text Us
951.537.9197
Email Us
General Inquiries:
hello@thelittleburlapbarn.comTexas Retreat:
retreat@thelittleburlapbarn.com
DM us on social media
@thelittleburlapbarn -
You can find us in Southern California in Murrieta, CA off of Jefferson Avenue & Elm Street in the Elm Street Business Corner.
Our Address is:
41745 Elm St #302 Murrieta, CA 92562 -
We are open every Friday and Saturday from 10am-4pm.
Excluding when we travel for vintage market shows. You can find any change of our hours posted on social media or by calling our shop at 951.537.9197.
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You bet! Just select the pickup option at checkout for FREE pickup in-store
You will receive an email once your order is ready for pickup and you can always pickup during business hours (Friday and Saturday:10-4PM) or email us to schedule an alternate pickup time at hello@thelittleburlapbarn.com
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Online
Visa, Mastercard, Discover debit/credit cards, Apple Pay, Google Pay, Shop PayIn-Store/Market Shows
Visa, Mastercard, Discover debit/credit cards, Apple Pay, Google Pay, Cash and Zelle -
As a matter a fact we do!
Launching March 2025.Questions? Email Us!
wholesale@thelittleburlapbarn.com -
You bet! You can purchase a physical gift card in-store or an E-Gift card online anytime HERE.
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At this time, we do not.
However, if you're a fellow small business, we do have several ways you can work with us throughout the year such as events, workshops or items for subscription boxes, gift bags and more. Feel free to reach out via email at hello@thelittleburlapbarn.com
Online Ordering FAQ'S
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Please allow 3 BUSINESS days for our team to process your order (up to 5 business days during peak holiday season).
Once processed, orders shipped within the U.S typically arrive within 5-8 business days based on carrier transit times. Expedited shipping is available for an additional cost, reach out for pricing/delivery timeframes.
If there is a delay in your order, please check the tracking information provided via your confirmation email or reach out to the carrier directly for more information. We cannot be responsible for carrier delays or items shipped to incorrect addresses that were provided. -
You bet! Simply choose the in-store pickup option at checkout for free pickup. Once your order is ready, you’ll receive an email notification.
You can pick up your items during our business hours (Friday + Saturday: 10 AM - 4 PM), or if that doesn’t work for you, feel free to email us at hello@thelittleburlapbarn.com to arrange an alternate pickup time.
We’re happy to accommodate! -
Once your order has shipped, you will receive an email with your tracking information.
Please note that carriers scan each package upon pickup, so tracking details may take up to 24 hours to appear. Make sure to check your junk folder for emails from "hello@thelittleburlapbarn.com"
If you need any updates in the meantime, feel free to contact the carrier directly using the tracking number provided. -
We ship within the continental United States on a regular basis.
If interested in shipping to Hawaii, Alaska or internationally, reach out for a custom shipping quote as we are able to ship select items to these destinations.
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Yes, however most of our items ship via UPS so if shipping to a P.O Box please include the physical address if possible so there are no shipping delays.
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We take great care in packaging your items with love and follow industry standards to ensure they arrive safely.
However, in the rare event that an item is damaged during shipping, please contact us via email at damages@thelittleburlapbarn.com within five (5) days of receiving your order.Steps to Take if Your Item is Damaged
- Inspect Your Package: Before opening the box, check the condition of the packaging. If the box is visibly damaged or crushed, take a photo of it immediately.
- Unbox Carefully: After photographing the packaging, carefully unbox your item and examine it. If the item itself is damaged, take detailed photos showing the damage clearly.
- Contact Us Promptly: Notify us of any damages within 5 days of receiving your order by emailing us at damages@thelittleburlapbarn.com with the following details.
- Provide Details: To help us process your claim quickly, please include the following information in your email:
- Your order number
- Photos of the damaged item/s
- Photos of the box, shipping label, and packaging (all required by carriers for a claim)
Unfortunately, we cannot assist with damage claims if the required proof is not provided or if we are not notified within 5 days of delivery.
What Happens Next?
Once we receive your claim and the necessary documentation:
- We’ll submit a claim to the shipping carrier, who may request further information to process the claim so please hold onto the box/damaged item until a response is received.
- If the damage is deemed eligible for a claim, we will offer you one of the following options:
- Replacement: If we have an identical item in stock, we’ll arrange for a replacement to be sent to you.
- Refund/Discount: If the item is no longer available or is one-of-a-kind, we will issue a refund for the damaged item or offer a discount based on the damage.
- Store Credit: If you prefer, we can issue store credit for the value of the damaged item, which can be used toward future purchases.
Please note: shipping charges may not be refunded.
We appreciate your understanding and are here to help make the process as smooth as possible!
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In the rare event that an issue arises such as this beyond our control, we are unable to assist directly.
However, we recommend contacting the carrier using the tracking number provided in your shipping confirmation email. They will be able to assist you further by opening a trace or claim and resolving the issue.
Shop Policies
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Due to the nature of our items, ALL SALES ARE FINAL. We DO NOT accept any returns or exchanges at this time.
We encourage you to take make sure to read all item descriptions and review pictures if shopping online and inspect your items thoroughly in-store or at a market show.Find our entire Return/Exchange Policy Here
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We are happy to hold any purchased items for 14 days from the date of purchase. After this time, we charge a $20/wk hold fee due to our limited space.
After 90 days, we reserve the right to consider items to be abandoned & no refunds will be given.
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We take great care in packaging your items with love and follow industry standards to ensure they arrive safely.
However, in the rare event that an item is damaged during shipping, please contact us via email at operations@thelittleburlapbarn.com within five (5) days of receiving your order.Steps to Take if Your Item is Damaged
- Inspect Your Package: Before opening the box, check the condition of the packaging. If the box is visibly damaged or crushed, take a photo of it immediately.
- Unbox Carefully: After photographing the packaging, carefully unbox your item and examine it. If the item itself is damaged, take detailed photos showing the damage clearly.
- Contact Us Promptly: Notify us of any damages within 5 days of receiving your order by emailing us at operations@thelittleburlapbarn.com with the following details.
- Provide Details: To help us process your claim quickly, please include the following information in your email:
- Your order number
- Photos of the damaged item/s
- Photos of the box, shipping label, and packaging (all required by carriers for a claim)
Unfortunately, we cannot assist with damage claims if the required proof is not provided or if we are not notified within 5 days of delivery.
What Happens Next?
Once we receive your claim and the necessary documentation:
- We’ll submit a claim to the shipping carrier, who may request further information to process the claim so please hold onto the box/damaged item until a response is received.
- If the damage is deemed eligible for a claim, we will offer you one of the following options:
- Replacement: If we have an identical item in stock, we’ll arrange for a replacement to be sent to you.
- Refund/Discount: If the item is no longer available or is one-of-a-kind, we will issue a refund for the damaged item or offer a discount based on the damage.
- Store Credit: If you prefer, we can issue store credit for the value of the damaged item, which can be used toward future purchases.
Please note: shipping charges may not be refunded.
We appreciate your understanding and are here to help make the process as smooth as possible!